Frequently Asked Questions

Our salon policies are designed to create a seamless and consistent experience for our valued guests while respecting the time, talent, and dedication of our team.
 We sincerely appreciate your understanding and cooperation!

Booking

A valid credit card may be required at the time of booking, depending on the services requested.

You can book appointments by calling us directly or through our online booking system.

If you don’t see your stylist or a specific service listed online, you’re welcome to join our active waitlist or call the salon — we’re often able to accommodate requests!

If you’re unsure which services to choose, please call us or refer to our New Client Services Menu for guidance.

Payment & Credit Card Policy

Credit cards are required to secure all appointments. For services exceeding $200, a $50 deposit may be required at the time of booking. This deposit will be applied toward your services at checkout.

If you cancel within 24 hours of your appointment, arrive late without prior notice, or do not show up, the booking deposit will be retained by your stylist as part of the cancellation fee. No service credit will be provided in these cases.

The full balance of your services is due upon completion. We accept all major credit cards, cash, and checks.

Please note: Tips cannot be added to credit card transactions. Gratuities may be provided via cash, check, Venmo, or Cash App.

Cancellation Policy

To provide the best scheduling options for all guests, we kindly require 24 hours’ notice for cancellations or reschedules.
 This time frame allows us to keep our waitlist active and accommodate guests efficiently.

If a guest cancels within 24 hours or fails to show up, they may:

• Be charged a 25% service fee, or

• Be required to place a deposit before booking their next appointment.

Medical & Safety Exemption Clause

We understand that life happens!
 If you or your stylist must cancel due to illness, unsafe weather, emergencies, or accidents, you will be given one grace appointment per year for a last-minute cancellation or no-show.

Late Policy

If you’re running late, please call the salon as soon as possible.
 Without approval from your stylist, you may be asked to reschedule or forgo portions of your service to respect other clients’ time.

After 15 minutes, your stylist may need to adjust or reschedule your appointment, and a cancellation fee may apply to the affected services.

Gratuity

Should you wish to leave a gratuity, we kindly request cash, check, or Venmo.
 Each stylist station includes a QR code linking to their Venmo and Instagram page, and Venmo details can also be requested at the front desk.

Please note: Gratuity cannot be left on credit cards.

Redo Policy

We strive to ensure every guest leaves our salon feeling confident and satisfied.

If you experience challenges with your cut or color, please notify us within 7 days of your visit.

If, upon review of your consultation form, we determine that adjustments are needed due to an error in execution or a small refinement, we’ll gladly correct it at no additional charge.

If you wish to make changes that differ from the agreed-upon plan, we’ll happily quote you a refinement rate to adjust your look based on your new goals.

We make every effort to schedule redo appointments within 7 days of your request.

Product Policy

We want you to love your at-home care products!

• Retail Exchanges: We accept exchanges within 14 days of purchase for a full credit toward another product that better suits your needs.

• After 14–60 Days: Products returned during this period are eligible for a 40% exchange credit.

• Refunds: Retail purchases are non-refundable.

• Price Match Guarantee: If you find the same professional product at another licensed retailer or salon (excluding sale prices), we’ll gladly price match. This ensures you’re purchasing authentic, non-expired products that protect your color and hair health.

If you’re unable to find the answer to your question, please don’t hesitate to contact us!
 📞 540-277-3121
 📧 Reach us through the Contact Us button at the bottom of our website.